Terms & Conditions

Welcome to our Straight Forward Sales website. These terms and conditions govern your use of our website and any services or content provided on or through the website. By accessing or using our website, you agree to be bound by these terms and conditions. Please read them carefully.
1. Acceptance of Terms
1.1. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

1.2. If you do not accept the Terms and Conditions for Straight Forward Sales Ltd Website (UK) or agree with any part of these terms and conditions, you may not access or use our website or any services or content provided on or through the website.


2. Website Ownership
2.1. This website is owned and operated by Straight Forward Sales Limited, a company registered in the United Kingdom.
2.2. All content and materials on our website, including but not limited to text, graphics, logos, images, videos, and software, are the intellectual property of our company or our licensors and are protected by copyright and other intellectual property laws.
3. Use of the Website
3.1. You may use our website for personal and non-commercial purposes only. You may not use our website for any illegal, unauthorised, or prohibited activities.
3.2. You agree not to interfere with or disrupt the operation of our website or the servers or networks connected to our website.
4. Registration and Account
4.1. In order to access certain features or services on our website, you may be required to create an account and provide accurate and complete information.
4.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
5. Payment and Refunds
5.1. If you purchase any products or services from our website, you agree to pay the specified fees or prices associated with those products or services.
5.2. All payments made through our website are processed securely. We do not store your payment information.
5.3. We may offer refunds or exchanges on a case-by-case basis at our sole discretion. Please refer to our refund policy for more information.
5.4 A 50% deposit to the total value of candidates attending the booked course is required if booked 31 days or longer from course date, 100% payment is required if course date is 30 days and under from time of booking
6. Intellectual Property
6.1. All content and materials on our website are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, transmit, or otherwise use any content or materials from our website without our prior written consent.
6.2. You may not use any trademarks, logos, or service marks displayed on our website without our prior written permission.
7. Limitation of Liability
7.1. Our website and the content, products, and services provided on or through the website are provided on an “as is” and “as available” basis, without any warranties or representations, express or implied.
7.2. We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or in connection with your use of our website or any content, products, or services provided on or through the website.
8. Indemnification
8.1. You agree to indemnify and hold us and our officers, directors, employees, and agents harmless from and against any claims, actions, demands, liabilities, damages, costs, and expenses, including legal fees, arising out of or in connection with your use of our website or any violation of these terms and conditions.
9. Governing Law and Jurisdiction
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
9.2. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Modifications
10.1. We reserve the right to modify or amend these terms and conditions at any time without prior notice.
10.2. It is your responsibility to regularly review these terms and conditions to ensure that you are aware of any changes.
By accessing or using our website, you signify your acceptance of these terms and conditions. If you do not agree to these terms and conditions, please do not access or use our website

Refund Policy for Straight Forward Sales Limited

Thank you for choosing our sales training services. We want to ensure your satisfaction with our offerings. This refund policy outlines the terms and conditions regarding refunds for our sales training website in the United Kingdom. Please read this policy carefully before making a purchase.

1. Refund Eligibility

1.1. Refunds are applicable only to eligible products or services purchased directly through our website.

1.2. Our refund policy applies to the following circumstances:
a) Incomplete delivery of the purchased product or service.
b) Technical issues preventing access to or usage of the purchased product or service.
1.3. Refunds are subject to verification and evaluation by our team. We reserve the right to determine the eligibility of a refund request in accordance with this policy.

2. Sliding Scale Refunds

2.1. Our refund policy follows a sliding scale based on the period between the purchase date and the refund request date:
a) If the refund request is made within 31 days from the date of your booked course, you are eligible for a full refund.
b) If the refund request is made between 15 and 30 days before your booked course, you are eligible for a partial refund, amounting to 50% of the purchase price.
c) Refund requests made 14 days before your booked course from the purchase date will not be eligible for a refund.

2.2. To initiate a refund request, please contact our customer support team using the contact details provided on our website. You may be required to provide proof of purchase and any relevant information supporting your refund claim.

3. Non-Refundable Items and Services

3.1. The following items and services are non-refundable:
a) Any downloadable digital products or resources.
b) Services that have been fully rendered or completed.

4. Processing Time and Method

4.1. Once your refund request is approved, we will process the refund within 14 working days.

4.2. Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed upon.

5. Changes to Refund Policy

5.1. We reserve the right to modify or amend this refund policy at any time without prior notice.

5.2. Any changes to this refund policy will be effective immediately upon posting the revised version on our website.

It is your responsibility to review this refund policy periodically to stay informed about any updates or changes.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team using the contact details provided on our website.

Cookie policy

This Cookies Policy explains how we use cookies and similar technologies on our sales training website in the United Kingdom. By accessing or using our website, you consent to the use of cookies in accordance with this policy.
1. What are Cookies?
1.1. Cookies are small text files that are placed on your device (computer, mobile device, or tablet) when you visit a website. They are widely used to improve website functionality and provide a better browsing experience.
1.2. Cookies may be “persistent” cookies (which remain on your device until deleted) or “session” cookies (which are deleted once you close your browser).
2. How We Use Cookies
2.1. We use cookies for the following purposes: a) Essential Cookies: These cookies are necessary for the operation of our website and enable basic functions such as page navigation and access to secure areas of the website. Disabling these cookies may affect the performance and functionality of the website. b) Performance and Analytics Cookies: We use these cookies to collect information about how visitors use our website, including the number of visitors, the pages visited, and the source of traffic. This helps us analyze and improve the performance and user experience of our website. c) Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language) and provide enhanced features and personalized content. d) Marketing and Advertising Cookies: We may use these cookies to deliver relevant advertisements to you based on your interests and browsing history. They also help us measure the effectiveness of our marketing campaigns.
3. Third-Party Cookies
3.1. We may allow third-party service providers, such as analytics or advertising partners, to place cookies on your device through our website. These cookies are subject to the respective third parties’ privacy policies.
4. Your Cookie Choices
4.1. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or notify you when a cookie is being sent. However, please note that disabling cookies may impact your ability to use certain features or access certain parts of our website.
4.2. You can also adjust your preferences regarding targeted advertising by visiting the opt-out pages of the relevant advertising networks.
5. Changes to the Cookies Policy
5.1. We reserve the right to modify or update this Cookies Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.
6. Contact Us
6.1. If you have any questions or concerns about this Cookies Policy, please contact us using the contact information provided on our website.
By using our website, you consent to the use of cookies and similar technologies as described in this Cookies Policy.